American earrings

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Return & Exchange Policy

We accept returns only if your item arrives damaged or defective. To qualify for a return:

✔ Contact us within 24 hours of receiving your order
✔ Item must be unused and in original packaging
✔ Return must be pre-authorized by our team

How to Initiate a Return:

  1. Email us at: 📧 americanearrings@gmail.com
    or call: 📞 213.627.7577

  2. Provide your order number and photos of the damaged/defective item

  3. We’ll email you a Return Authorization and instructions

Important Notes:

  • Customer is responsible for return shipping costs

  • Refunds will be processed within 3-5 business days after we receive and inspect the returned item

  • Original shipping fees are non-refundable

Exchanges

We accept exchanges within 10 days of delivery for:

  • Wrong item received

  • Defective merchandise

Exchange Conditions:
✔ Item must be unused and in original packaging
✔ Customer covers shipping costs for exchanges
✔ Must be pre-authorized (follow same process as returns)

Warranty Information

All American Earrings products are crafted with premium materials. Please note:

  • Normal wear and tear is not covered

  • Damage from misuse or accidents is not covered

  • Warranty does not cover lost items

For warranty claims, contact us at:
📧 americanearrings@gmail.com
📞 213.627.7577

Policy Updates:
We reserve the right to update this policy. Any changes will be posted on our website.

American Earrings
📍 650 S Hill St #210, Los Angeles, CA 90014
🕒 Mon-Fri: 9:30 AM – 5:30 PM PT