We accept returns only if your item arrives damaged or defective. To qualify for a return:
✔ Contact us within 24 hours of receiving your order
✔ Item must be unused and in original packaging
✔ Return must be pre-authorized by our team
How to Initiate a Return:
Email us at: 📧 americanearrings@gmail.com
or call: 📞 213.627.7577
Provide your order number and photos of the damaged/defective item
We’ll email you a Return Authorization and instructions
Important Notes:
Customer is responsible for return shipping costs
Refunds will be processed within 3-5 business days after we receive and inspect the returned item
Original shipping fees are non-refundable
Exchanges
We accept exchanges within 10 days of delivery for:
Wrong item received
Defective merchandise
Exchange Conditions:
✔ Item must be unused and in original packaging
✔ Customer covers shipping costs for exchanges
✔ Must be pre-authorized (follow same process as returns)
Warranty Information
All American Earrings products are crafted with premium materials. Please note:
Normal wear and tear is not covered
Damage from misuse or accidents is not covered
Warranty does not cover lost items
For warranty claims, contact us at:
📧 americanearrings@gmail.com
📞 213.627.7577
Policy Updates:
We reserve the right to update this policy. Any changes will be posted on our website.
American Earrings
📍 650 S Hill St #210, Los Angeles, CA 90014
🕒 Mon-Fri: 9:30 AM – 5:30 PM PT
