Warranty

Limited Warranty Coverage

American Earrings guarantees that all our 14K gold jewelry is free from manufacturing defects at the time of purchase. This limited warranty covers:

Structural defects (e.g., broken clasps, loose stones)
Faulty craftsmanship

Warranty Period:

15 days from date of purchase

What’s Not Covered

Normal wear & tear (scratches, dents, or bending from daily use)
Damage from misuse (e.g., exposure to chemicals, extreme force)
Lost or stolen items
Custom/modified pieces (resized or altered jewelry)
Purchases from unauthorized sellers

How to Claim Your Warranty

Contact Us within the warranty period:
americanearrings@gmail.com
*213.627.7577* (Mon-Fri, 9:30 AM–5:30 PM PT)
- Provide your order number and photos/video of the issue.
Ship the Item (if required):
- We’ll email a prepaid shipping label for defects covered under warranty.
- Items must be returned in original packaging.
Repair/Replacement:
- We’ll either repair the item or send a replacement within 10 business days.
- If the product is discontinued, you’ll receive store credit.

Important Notes

Warranty is non-transferable (valid only for original purchaser).
Proof of purchase (receipt/invoice) is required.
Shipping fees for non-warranty returns are the customer’s responsibility.

Extended Care Tips

To maintain your jewelry’s quality:
Avoid contact with perfume, chlorine, or harsh chemicals.
Store pieces separately to prevent scratches.
Clean with a soft jewelry cloth (no abrasive materials).

Contact Us:
For warranty questions:
americanearrings@gmail.com
*213.627.7577*
650 S Hill St #210, Los Angeles, CA 90014

Policy Updates:
We reserve the right to modify this warranty. Check our website for the latest terms.