Limited Warranty Coverage
American Earrings guarantees that all our 14K gold jewelry is free from manufacturing defects at the time of purchase. This limited warranty covers:
Structural defects (e.g., broken clasps, loose stones) Faulty craftsmanship
Warranty Period:
15 days from date of purchase
What’s Not Covered
Normal wear & tear (scratches, dents, or bending from daily use) Damage from misuse (e.g., exposure to chemicals, extreme force) Lost or stolen items Custom/modified pieces (resized or altered jewelry) Purchases from unauthorized sellers
How to Claim Your Warranty
Contact Us within the warranty period:
americanearrings@gmail.com
*213.627.7577* (Mon-Fri, 9:30 AM–5:30 PM PT)
Provide your order number and photos/video of the issue.
Ship the Item (if required):
We’ll email a prepaid shipping label for defects covered under warranty.
Items must be returned in original packaging.
Repair/Replacement:
We’ll either repair the item or send a replacement within 10 business days.
If the product is discontinued, you’ll receive store credit.
Important Notes
Warranty is non-transferable (valid only for original purchaser). Proof of purchase (receipt/invoice) is required. Shipping fees for non-warranty returns are the customer’s responsibility.
Extended Care Tips
To maintain your jewelry’s quality:
Avoid contact with perfume, chlorine, or harsh chemicals. Store pieces separately to prevent scratches. Clean with a soft jewelry cloth (no abrasive materials).
Contact Us:
For warranty questions: americanearrings@gmail.com *213.627.7577*
650 S Hill St #210, Los Angeles, CA 90014
Policy Updates:
We reserve the right to modify this warranty. Check our website for the latest terms.
© 2025 American Earrings. All rights reserved.
