American earrings

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Warranty

Limited Warranty Coverage

American Earrings guarantees that all our 14K gold jewelry is free from manufacturing defects at the time of purchase. This limited warranty covers:

✔ Structural defects (e.g., broken clasps, loose stones)
✔ Faulty craftsmanship

Warranty Period:

  • 15 days from date of purchase



What’s Not Covered

❌ Normal wear & tear (scratches, dents, or bending from daily use)
❌ Damage from misuse (e.g., exposure to chemicals, extreme force)
❌ Lost or stolen items
❌ Custom/modified pieces (resized or altered jewelry)
❌ Purchases from unauthorized sellers



How to Claim Your Warranty

  1. Contact Us within the warranty period:
    📧 americanearrings@gmail.com
    📞 *213.627.7577* (Mon-Fri, 9:30 AM–5:30 PM PT)

    • Provide your order number and photos/video of the issue.

  2. Ship the Item (if required):

    • We’ll email a prepaid shipping label for defects covered under warranty.

    • Items must be returned in original packaging.

  3. Repair/Replacement:

    • We’ll either repair the item or send a replacement within 10 business days.

    • If the product is discontinued, you’ll receive store credit.



Important Notes

🔹 Warranty is non-transferable (valid only for original purchaser).
🔹 Proof of purchase (receipt/invoice) is required.
🔹 Shipping fees for non-warranty returns are the customer’s responsibility.



Extended Care Tips

To maintain your jewelry’s quality:
💎 Avoid contact with perfume, chlorine, or harsh chemicals.
💎 Store pieces separately to prevent scratches.
💎 Clean with a soft jewelry cloth (no abrasive materials).



Contact Us:

For warranty questions:
📧 americanearrings@gmail.com
📞 *213.627.7577*
📍 650 S Hill St #210, Los Angeles, CA 90014


Policy Updates:

We reserve the right to modify this warranty. Check our website for the latest terms.

© 2025 American Earrings. All rights reserved.